Do the coffee capsules from Real Coffee fit all types of Dolce Gusto® machine?
Yes, all our capsules fit all types of Dolce Gusto® machine, including the following models:
Piccolo®, Jovia®, Mini Me®, Oblo®, Genio®, Genio2®, Stelia®, Drop®:
Does the coffee from Real Coffee taste as good as the coffee I'm used to?
Indeed it does – if not better! In fact, some Real Coffee customers won’t drink anything else. You can safely buy any Real Coffee variety knowing that they are just as good as the market leader. The best way to sample our popular blends is by ordering a Small Pack where you can Pick 'n' Mix between all our coffees.
Will using third-party capsules void the warranty on my Dolce Gusto® machine?
No, the warranty will not be void. Dolce Gusto®'s warranty obligations remain the same no matter what type of capsule you use in the machine.
What goes into our milk pods?
Real Coffee never compromise on quality or taste, and our milk pods are no exception. We only use pure milk powder and a dash of sugar to help balance the taste. The result is a mellow and creamy milk foam that is 100% free from artificial additives. One serving contains 88 calories.
How do I get in touch with Real Coffee?
You can contact us by email at: service@realcoffee.com – all mail is answered within 24 hours.
What is the average delivery time for Real Coffee coffee capsules?
If you order before 1pm on weekdays, we will send your package the same day. This means that you will always receive your package within 5 to 6 working days.
Can the pods for Dolce Gusto® be recycled?
Yes, the pods for Dolce Gusto® can easily be recycled. Our pods are made of polyethylene, which is a plastic material often used in the food industry. Polyethylene can be reused for production of plastic bags and other plastic items. All you have to do is to empty the pods from coffee after use. The used coffee remains can be added to your food recycling bin or compost heap, and the cleaned capsule can then be added to your household plastic recycling. If you choose not to recycle, the pods only produce CO2 and water when incinerated.
Do Real Coffee offer Fairtrade or organic coffee in the Dolce Gusto® pods?
No – while we do offer Fairtrade and organic coffee in our Nespresso-compatible pods, we are currently unable to offer this coffee in our Dolce Gusto® compatible pods. However it is our ambition to soon be able to offer 100% Fairtrade and organic coffee. Keep checking back for updates.
Does it conflict with British law to sell Dolce Gusto® compatible coffee capsules?
No – it does not conflict with any law. It is 100% legal, because our design differs from the original, although remains compatible with your Dolce Gusto® machine.
Is it ethical to sell “copies” of Dolce Gusto® Coffee capsules?
We at Real Coffee believe that competition is good, and guarantees the consumer a wider selection of coffee capsules at competitive prices.
Where are Real Coffee coffee capsules produced?
Our capsules are produced in Holland under the highest European standards for food production.
I want to return my Real Coffee coffee capsules. What do I do?
Whatever reason you have for wanting to return your purchase, we offer a money back guaranteed. NOTE! Please briefly write the reason for the return before you send the goods. You can write us at service@realcoffee.com