Terms and conditions

 

Contact

If you have any queries please feel free to contact us. We are always more than happy to help.

Contact us via e-mail: service@realcoffee.com

Phone: 02038185837 

 

We always respond within 24h.

 

Price and Payment

VAT is included in all prices.

You can pay using a debit card or credit card. We accept: Visa, MasterCard, JCB and Diners 

 

Once you place your order and until your order is dispatched, the amount will be reserved for Real Coffee. We will not charge your card until we dispatch your order.

Real Coffee has no access to your card information. Once your order has been placed, your card information is encrypted and sent through wannafind shop host. Wannafind is approved by PCI DSS (The PCI Security Standards Council).

 

Minimum age.

Real Coffee do not do business with any person under the age of 18 years. 

 

Marketing via E-mail.

Once a month Real Coffee send out marketing material via e-mail to our customers offering special discounts etc. Should you no longer wish to receive these e-mails you can always write us at service@realcoffee.com and we will make sure to respect your wish.

 

Privacy policy.

In order for us to dispatch your order you will have to give information such as name, address and e-mail. These information will be kept in our system for 5 years.  

However your information will never be past on or sold to third party. It will only exist in Real Coffee´s database and will be handled with confidentiality.

At any time you can ask to have your information deleted and get taken off the mailing – list.

All personal information is protected by your personal password. 

 

Delivery and shipping

Free delivery on all orders over £35.

For orders less than £35, a £4.50 delivery charge will be applied.

All packages are send by UPS direct delivery.

All orders placed before 3pm are dispatched the same day.

You can expect to receive your package within 3-4 work days.

UPS do not deliver on weekends and holydays. 

 

Discount codes and delivery charges

Please be advised that if your order qualifies for free delivery (over £35) and you use a discount code that reduces the total amount to less than £35, you will be charged a £4.50 delivery fee. 

 

Returns and guarantee: 100% satisfaction or your money back.

We hope that you will be happy with your Real Coffee capsules. However, should you have any regrets, please feel free to contact us by e-mail: service@realcoffee.com, and let us find a solution that suits you together. We are always happy to assist. 

 

If you wish to return your coffee capsules, you are welcome to do so within 30 days. Please be advised, that we do not refund boxes where the seal has been broken.

 

Should you regret be due to a manufacturing defect, such as problems with the capsules functionality, Real Coffee will cover all expenses including return shipment.

 

NOTE: Always contact Real Coffee by e-mail before returning any goods. E-mail: service@realcoffee.com